Archive for November, 2009

5 Signs Signs You Need a Website Redesign Now

Tuesday, November 17th, 2009

Back in 2005, you took your business online with the latest and most cutting edge eCommerce technologies. Now, almost half a decade later, your website is still chugging along, but that once shiny layer of digital paint is now showing signs of age.

Does this story sound familiar?

Standards, styles, and best practices on the web change at lightning speed, and although your website may still be completely functional, you may be warding off potential customers and clients unknowingly. Here are 5 questions you need to ask yourself to see if your website needs a redesign, pronto.

Question 1: In terms of speed, how fast is your website? You’ve worked hard to get your visitors to show up at your website’s door – don’t put them to sleep with long load times. Numerous studies have been conducted and all of them have found the same result: Longer load times = less visitors = less business.

A study conducted by Akamai in 2006 found that if your website takes longer than four seconds to fully load, 33%, or one-third, of all visitors will abandon your site. Additionally, Amazon found that a 100ms increase in site load time would result in a 1% decrease in sales, while Google found that an increase of 500ms on load time would directly result in a drop in traffic and revenue by 20%.

Whatever numbers you go by, the one takeaway is that your website needs to load, fast. Try optimizing your website by compressing images for the web, aggregating and cleaning out your CSS, and removing old, unnecessary content to reduce HTTP requests. You can also try switching webhosts if loading issues persist.

Question 2: Does your website lack consistency? Although it may not seem like it, consistency in major elements on all pages of your site is a must. Elements like navigation, fonts and colors, URL format, and editorial style should show consistency throughout your website as it shows your professionalism and attention to detail when conducting business.

If your site is riddled with typos, mismatching font sizes, and non-loading images, not only will it impact the credibility of your website but can also negatively affect your search engine optimization strategy, which can result in lowered sales.

Sites like Yahoo!, eBay, and the BBC have hundreds if not thousands of pages online at any given time, yet almost all of those pages have a similar feel, design, and editorial style. Browse through, compare, and take notes, and see if your website maintains a solid level of consistency when compared to some major leaguers.

Question 3: Does your website scream sensory overload? Don’t try to throw text, imagery, links, icons, buttons, ads, or whatever else at your visitor right off the bat. Information overload will prevent you from surfacing the most important information on your website while delivering a load of clutter your visitor will have to sift through. You’ll be shocked to see how quickly a set of eyes can glaze over. (Check out this info-mess here.)

Take a minute to review the different types of information hierarchies used today at webdesignfromscratch.com, and while you’re at it, analyze how the information on your website is organized. Matching the contents of your website up with the right information architecture will not only produce more efficient visitors but will also produce more efficient shoppers as well.

Question 4: Does your website look old-school? Technologies aren’t the only thing that evolve at a break-neck pace online – styles do too. Whatever style was hot back in ’05 probably isn’t what’s hot right now. Here’s how Message Web Designs explains it:

Just like hairstyles, websites date. What was all the rage a couple of years ago is now seen as passé… Sometimes this is down to design trends – like the 3D buttons and interfaces that were so popular a few years back when graphics tools made it easy to create bevel and emboss styles. Other times it’s because the web is maturing and web designers develop a better understanding of what visitors want. For instance, Flash intro pages were all the rage until web designers realised that users didn’t like them and wanted to get straight to the content. Flash introductions are the beehive hairdo of the web design world: dated, impractical and utterly pointless.

Question 5: Does your website render perfectly? And by perfectly, I mean perfectly, in all browsers on all operating systems, and on all platforms with no text overlapping and no extra scroll bars anywhere, etc. You absolutely do not want to degrade your customer’s user experience based on their choice of browser, regardless of if it’s Internet Explorer on Windows, Firefox on Mac, or even Safari on iPhone.

You don’t need to install every browser and operating system ever created to test out browser compatibility. Check out 9 Tools For Multi-Browser Web Development to take a quick snapshot of how your website may look through another user’s shoes – you might be shocked at the results.

How Social Media Monitoring Can Benefit B2B

Monday, November 16th, 2009

By: Shellie Foriska

B2B Marketers, stop guessing and start monitoring! Social Media, that is. By monitoring social communities, you can better understand where conversations are taking place, by whom, and the topics being discussed. Learn more about your customers’ needs, wants, issues and frustrations – then integrate these findings into your search marketing program. This can help strengthen your brand and improve overall online performance.

Here are 4 tips on how to start integrating social media monitoring into your search strategy:

1. Utilize social media monitoring tools

Social monitoring tools allow you to track conversations, authors, type of platforms (blogs, wikis, social networks, video sharing sites, etc.), demographics, geo-graphics, keyword tags, and more.

There are many different social monitoring tools that have various options and price ranges. To narrow the lengthy list, here are a few tools I recommend you explore further: Radian6, Techrigy, Trackur, and BuzzMetrics from Nielsen. At minimum, free tools like Google Reader or Google Alerts should be utilized to monitor basic mentions within news and blog sites.

2. Analyze social keyword tags

Understand the types of keyword tags people actually apply to social mentions, like blog posts or social bookmarks. This data will enhance your keyword targeting strategy for both SEO and PPC.

Search marketers have the ability to analyze search volume and searcher behavior through keyword research tools and web analytics. Now, with the integration of social media monitoring, keyword targeting can be even more fine-tuned.

I recommend that you analyze the specific words and phrases that your audience uses in social communities when discussing your products, services, solutions and issues. Then, integrate these words and phrases into your page titles, website content, PPC campaigns and ad copy.

3. Gain customer insights

Your customers and prospects are discussing their needs, wants, frustrations and problems. If you listen, you can learn a lot about how to improve your website and your search marketing program.

For example, are customers posting messages indicating that they can’t find product information? If so, maybe you need to enhance your website navigation, re-organize content, or create additional content to make product literature more accessible.

Are customers and prospects looking for tutorials or demos? It may be time to make your websites more interactive by including videos and interactive product demos.

Are prospects blogging about how you compare to the competitors? This could be an indication that you should add a comparison chart to your website, possibly promote through SEO and PPC keyword targeting.

You can also proactively respond to social conversations through search marketing channels.

  • PPC ads and landing pages can be written to specifically address problems and concerns and can lead frustrated customers to your recommended solutions or actions.
  • SEO programs can be modified to incorporate popular social language into page headings and copy/text.
  • Marketers can create link bait content, discussing typical problems and frustrations. Post blogs as teasers to this content, then link to the full page on your site. Others will do the same if it’s relevant, useful content.

4. Better focus local and regional search programs

Some social media monitoring tools allow you to track where conversations and social mentions originate. This should be integrated with your Web Analytics data to improve search marketing targeting strategies.

Companies can use this geographic data to understand which regions are most active in social conversations. For instance, you may discover numerous blog posts related to your solutions coming from France. Does this align with your PPC targeting and budgeting strategy? Your SEO priorities?

By analyzing social media geographic data you can refine your search marketing targeting strategy. This can be accomplished at the country, state, metro, city, or even the neighborhood level.

Proactively integrate social insights into search marketing

As marketers continue to tap into social communities it’s essential to proactively integrate the gained insights into your search marketing strategy.

Specifically, to get started, you should take these four steps: 1) utilize social monitoring tools, 2) analyze keyword tags, 3) gain customer insights from market conversations, and 4) improve your local targeting and budget allocation process.

Listen and learn!

Capitalize on the benefits of social monitoring to improve the effectiveness of your search marketing program