Forrester Research recently published a fantastic book explaining the social web phenomenon and how companies can harness its energy.

The “Groundswell” is how your customers define you in the social web by talking about you on Facebook, listing you in Wikipedia and posting user-generated videos on YouTube.

This inevitable force will only continue and is creating lasting, permanent change to the way business is run.

One of the great concepts I pulled from this book is the idea of Social Technographics – defining how your customers interact on the web. Listed by level of engagement on the social web from the top down there are: Creators, Critics, Collectors, Joiners, Spectators, and Inactives. Each age group, gender, and nationality has a general profile. This is the first step in identifying where your customers hang out on the web and the best approach to engage them.

Click here for Forrester’s free profiling tool.

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Tags: Groundswell, social web, technographics

This entry was posted on Wednesday, May 7th, 2008 at 11:30 pm and is filed under Books, Uncategorized. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.